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Customer Care Executive

10.00 to 14.00 Years   Panchkula   02 May, 2024
Job LocationPanchkula
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    conducting customer satisfaction surveys to understand what areas of the companys services need improvements curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer issues and churning out an easy-to-follow solution helping customers choose the right product for their requirements and budget handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone forming reports based on customer satisfaction statistics and helping their team to develop new skills fixing appointments based on the availability of customers and clients interacting with customers to ensure they have a desirable and shareable experienceJob Types: Full-time, PermanentBenefits: Health insurance Provident FundSchedule: Monday to. FridayEducation: Bachelors (Preferred)Experience: Technical support: 10 years (Preferred) Customer service: 10 years (Preferred)Language: English (Preferred)Work Location: In person,

Keyskills :
customer serviceproduct knowledgecomplaint handlingpromotionsreportingappointment schedulingcustomer interactioncustomer satisfaction surveysemail communicationsocial media communication

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