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Customer Care Representative

0.00 to 1.00 Years   Panchkula   11 Jul, 2019
growth consultancy services Hiring For growth consultancy services
Job LocationPanchkula
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

salary 14000 to 25000/pmCSR Duties and Responsibilities include:

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers needs to achieve satisfaction
Job briefWe are looking for a customer-oriented service representative.What does a Customer Service Representative do A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accountsmight face with accuracy and efficiency.The best CSRs are genuinely excitedto help customers. Theyre patient, empathetic, and passionatelycommunicative. They love to talk. Customer service representativescan put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:
  • Managelargeamounts of incoming calls
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements
  • Proven customer support experience or experience as aclient service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Keyskills :
voicecustomerservicenternationalprocessspokenenglishcustomerservicecallcentrecommunicationskillsdomesticprocessgraduation

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