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Customer Success Manager

5.00 to 10.00 Years   Panchkula   04 Nov, 2019
Grazitti Interactive
Job LocationPanchkula
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaCustomer Service (International)Sales / BD
EmploymentTypeFull-time

Job Description

As a Customer Success Manager, you will be handling a major customer-facing role and playing a key role in driving customer success. You will be responsible for optimization and upsell of new business opportunities by qualifying and nurturing customers in our rapidly growing business.As a leading IT service provider in Chandigarh and Panchkula, we re looking for someone with 5+ years of experience working in a customer-facing role (Sales or Customer Success with a Technical background will be ideal) to join our Panchkula office. As a Customer Success Manager for SearchUnify Grazitti s enterprise search product you will be working with a number of Fortune 500 clients.SkillsKey Skills

  • Customer Relationship Management
ResponsibilitiesRoles and Responsibilities
  • Be the key advocate for our Customers on behalf of Grazitti with a focus on Transformation, Engagement, and Experience.
  • Work with customers to maximize customer value realization by ensuring a productive partnership that meets customers aims.
  • Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers.
  • Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams.
  • Take care of:
  1. Accounts Renewal, Upselling, Hourly reports.
  2. Customer satisfaction.
  3. All deliveries, coordinating between customers and delivery folks.
,

Keyskills :
onboarding sales it marketing care ustomersatisfaction optimizationstrategies supportgroups newbusiness enterprisesearch marketingautomation productmanagement newbusinessopportunities fortune500 socialmedia customerrelations strategicpartn

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