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Client Relations Manager

5.00 to 10.00 Years   Pondicherry   22 Sep, 2024
BHA FOODS PRIVATE LIMITED
Job LocationPondicherry
EducationNot Mentioned
SalaryRs 4.0 - 9 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaAdministration / Facility / TransportCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Responsibilities
    • Build relationships with key employees among customers
    • Create plans to address clients business needs
    • Advise clients on creating profitable processes
    • Schedule regular meetings with customers to ensure they are satisfied
    • Act as point of contact for complaints and escalate issues as appropriate
    • Help sales team up-sell or cross-sell services and products
    • Ensure both the company and clients adhere to contract terms
    • Study competition to find new ways to retain customers
    • Set sales and revenue targets and work diligently to meet them
    • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs
    Requirements and skills
    • Proven experience as a Client Relations Manager or Relationship Manager
    • Proven track record of meeting and exceeding targets
    • Background in customer service; industry knowledge is a plus
    • Experience tracking relevant KPIs (e.g. customer satisfaction)
    • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
    • A customer-oriented attitude
    • Excellent communication and negotiation skills
    • Problem-solving aptitude
    • Ability to work well with a team
    • BSc/BA in Business Administration, Marketing or a related field

Keyskills :
managing partner relationshipspartner engagementclient relationships strengtheningbusiness management skillsclient relationship managementclient onboardingbusiness alliancesstrategic partner relationship management

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