Account Services Associate Senior

Job Description

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaTravel Percentage :0%Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:In todays highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.What you will be doing:Should be well versed in working of library functions for automation framework with VB scriptsExposure to Selenium or any other equivalent test automation frameworkGood knowledge on developing and analyzing test data and resultsShould be able to correlate business scenarios with test casesShould have good exposure to test management and should be able to maintain metricsPerforms tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisorDirects all work requests from sources outside the department to immediate supervisor for consideration and approvalAnswers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work groups escalation guidelines.Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issuesAssists in tracking, compiling and completing reports as assigned.Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolutionMay mentor and guide junior Account Services specialists and/or proactively assist in production issues and questions.Maintains up-to-date procedure manuals and writes drafts for changes to procedures.May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.Other related duties assigned as needed.What you bring:Knowledge of banking principles, operations and processesStrong PC skills with basic knowledge of Microsoft Office applicationsDetail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clientsExcellent data entry skillExcellent customer service skills that build high levels of customer satisfaction for internal and external clientsExcellent verbal and written communication skillsEffective analytical, problem-solving, team and time management skillsAbility to work independently on problem tickets within the client problem ticket solutionAbility to maintain confidentiality and carry out assignments that are sensitive in natureAbility to work both independently and in a team environmentEducation Requirements: Bachelors degree or the equivalent combination of education, training, or work experience.What we offer you:A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities FIS is your final career step!A competitive salary and benefitsA variety of career development tools, resources and opportunitiesPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
content managementcustomer relationspresentation skillsrecord keeping