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Advisor, IT Services Management

5.00 to 7.00 Years   Pune   19 Jan, 2021
Fiserv India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

  • Accepts and reviews Requests for Change (RFC) submitted by multiple business units, requiring technical knowledge of infrastructure and business environment, for proper assessment to ascertain potential business impact. Ensures strict adherence to established process and procedures for audit compliance.
  • Ensures adequate information is supplied for assessment of full impact. Collaborates with requestors to ensure proper documentation is provided within RFC and coordinates with CMDB Librarian if CI is missing or not identified correctly within the RFC.
  • Facilitates meetings to address change inefficiencies or identified risks, with strong negotiation skills and ability to build consensus to avoid potential business impact across key Digital Business Units.
  • Contributes as Change Management subject matter expert (SME) in support of end user requests for support and in outward communications to end users. Responds promptly to phone, email, office communicator and in-person requests as needed.
  • Works closely with Change Deployment and may be asked to cross train with Change Deployment to ensure end to end process coverage.
  • This position requires that the candidate be available for a rotation of coverage as needed in supporting emergency situations. The candidate will be required to be a part of the technical analysis on-call rotation schedule during off hours. The selected person will be required to wear a company phone and respond within 5 minutes when paged/called. Must be able to work during off-hours, weekends and holidays as required.
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Keyskills :
business unitschange managementtechnical analysisnegotiation skillsrfccmdbemailreviewsbusinessanalysisholidaysscheduleemergencyadherencemanagementdeploymentassessmentnegotiationdocumentation

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