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Analyst ( GSD )

3.00 to 7.00 Years   Pune   26 Dec, 2020
Monotech Systems Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryPrinting / Packaging
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Analyst (GSD)

In this role, you will be part of support team. As Analyst, you will be an Individual Contributor having opportunity to work with a product based organization which offers exposure to latest technologies.

You will be based in Chakan, Pune

What You Will Do

As Analyst you will:

  • Provide IT support for users IT environment remotely via phone, chat and/or using remote assistance tools.
  • Identify incidents that might be potential problems according to problem management process.
  • Receive and prioritize issues and forward using appropriate escalation procedures
  • Collaborate with global and local support teams.
  • Train and inform users promoting them to be self-sufficient.
  • Update documentation / shared information on the service desk web portal.
  • Comply to and promote Tetra Pak recommended processes and standards.
  • Solve tickets according to ticket handling documents.
  • Strive to solve tickets according to SLA and KPI s.
  • Act as a team player.
  • Provide weekend support once a month would be required.
Who You Are

We believe you have:

  • Good exposure to - Office 365, Windows 10, Windows Server 2018, Active Directory
  • Provided support using phone, chat and remote control.
  • Worked in a global, multicultural environment.
  • A typing speed that exceeds 200 characters per minute.

Technical skills

  • First hand experience using industry standard ticketing systems, like Heat, Remedy, LanDesk, etc.
  • Extensive hands-on experience with latest Microsoft products.
  • Hands-on experience with computer hardware.
  • Basic IT Security knowledge.
  • Ability to read, understand and follow technical documentation, routines and processes.

Personal Skills

  • Good analytical, investigational and troubleshooting skills.
  • Have the skills to manage stakeholders.
  • Multitasking, having the ability to perform several tasks at the same time.

Commitment and drive

  • Business-focused.
  • Self-motivated and drive issues independently.
  • Taking responsibility to keep updated and informed about GSD information.
  • Results-oriented & concluding work ethic to always deliver on-time, on-scope and on-budget.

Personality

  • Service minded and flexible.
  • Passionate to learn new things.
  • Team player with natural talent in working with people.
  • Can work under pressure and manage stressful situations confidently & effectively.
  • Good awareness and appreciation of social and cultural differences
  • Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.
  • Reliable and analytical person who always takes accountability/responsibility.
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Keyskills :
slaremote assistancetechnical skillsstressful situationsoffice 365windows 10personal skillscomputer hardwaretyping speedwindows serverit supportticketing systemsphotographic memoryservice deskactive directorytechnical documentationwindo

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