Analyst- OTC

Job Description

This role is in Accounts Receivable Process in a fast paced, high volume SSC environment that supports Eaton s global business and operations that use SAP and Oracle application for financial accounting and reporting. The position is responsible for Customer Master Data.ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.Ensure all cash applications are performed within agreed timescales and in line with agreed SLA sEnsure Plant requests and queries are dealt with in a prompt and comprehensive manner and in line with SLA sSupport and deliver all agreed month end activities to ensure process governance and accuracy of results reported for all GFSS ledgers.Reviews and monitors individual workloadPrepares monthly report-outs for team meetings to measure team performanceMonth End Deadlines- Ensuring all month end activities are completed to deadlines in order to close AR Periodic transactionsDeductions Analyzes deductions, works with collectors and customers to ensure deductions are correctly reported and accounted after ensuring compliance with company s policiesH. Gathers data for potential process improvementsI. Ensure all netting transactions are completed within agreed timetable and intercompany statements are issued within given timescalesJ. Cash on Account Proactively liaises with collectors and customers to ensure cash on account is cleared on a timely mannerK. Reconciliations Collaborates with Record to Report analyst to ensure open AR items in bank statement are correctly accountedL. Process oriented Ability to think in terms of process and improvementM. Trains team member(s) on primary functions/processesN. Perform query management/resolution/root cause mitigation on all AR queries and provide recommendations on how to mitigate future issues and improve overall customer serviceO. Strong focus on internal controls and company s accounting policiesP. Maintain positive relationships with customers, both internal & external. Ensure professional and appropriate communications.Q. Know and comply with Eaton policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH).Other activities assigned by supervisor or special requirements from management or company.DIMENSIONS:Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
• Customer Master Updation
• Cash Application Per Full-Time-Equivalent.
• Quality - Data Entry
• Cash on Account
• Customer Survey and Employee Survey results.
SPECIALIZED KNOWLEDGE:Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.Basic Requirements:
• Bachelor s Degree in Accounting, Finance or related field from an accredited institution required.
• 5-7 years of relevant experience in Accounts receivable domain
• BPO/Customer service industry experience essential, preferably captive shared service experience
• Strong verbal and written communication skills.
• Knowledge of AR processes and related financial processes.
• Ability to work within a team environment
• Basic data entry skills
• ERP knowledge preferably SAP
• Aware of Salesforce (Case Management Tool)
Position Criteria:
• Sound MS Office skills (Excel, PowerPoint, Access, Word) required
• Good Accounting knowledge
• Strong customer service orientation
• Structured approach to problem solving and issue resolution
• Ability to apply accounting system expertise to troubleshoot financial system problems, resolve customer issues and implement new solutions.
• Attention to detail and a high level of accuracy.
• Ability to consistently meet deadlines.
• Highly motivated self-starter who can work well in a team environment or independently.
• Adaptable to change.
• Demonstrates strong skills on following competencies: Dealing with Ambiguity, Customer Focus, Functional/Technical Skills, Integrity and Trust, Intellectual Horsepower, Managerial Courage, Organizational Agility, Drive for Results.
ADDITIONAL INFORMATION:Describe all other aspects of your position that you feel are important and which have not been adequately covered (i.e. unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)
• Position will require the candidate to work in a Evening Shift [12:30-21:30]
• Shared Services experience.
• Must be flexible in a fast-paced environment with ever-changing priorities.
• Work with a sense of urgency, high metrics driven, and high quality of work
• Ability to work effectively with other members in the team and with internal and external customers required ( wherever required)
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Keyskills :
record to reportboard of directors