App Support Specialist - Pega

Job Description

Job title :- App Support Specialist - Pega Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control ObjectiveEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager. Introduction:
• • The role holder is accountable to provide Level2 production support of Onboarding and KYC applications stack
  • The role holder should be App support SME hands-on experience supporting L2 function
What will you be doing
• 5+ years of strong experience of Pega PRPC functional, technical, implementation and production support
• Level 2 incident management and Strong Functional, Technical and Prod Support Knowledge of Pega 7.
• Detailed Knowledge of PRPC design and implementation topics including Rules, Class Design, Security, Flows, Adapters, Services, Workflows and Connectors
• Participation in service reviews and post incident reviews
• Complex issue triage, investigation, and coordination to closure.
• Data & Configuration changes execution.
• Identification of service improvements and stability activities
• Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
• Collate data for Proactive Service Improvement Initiatives (does not include code changes) including trending of incidents, root cause and other MI to identify improvement actions
• Own and Drive data for Capacity/Performance Management
• Reviewing of Implementation Plans & Release Documentation
• On call support and ad-hoc overtime as appropriate
• Maintain open and timely communication with relevant business, supplier, and IT personnel, particularly Change the Bank development teams
• Drive complex or major incident resolution, implement or coordinate higher scale chain
• Experience in supporting CRM/BPM Tools
What we re looking for:
• Degree in Information Systems or Computer Science or equivalent
• Should have Java/Unix/MS SQL Server Live service/ application support experience
• Live service / application support experience
• Excellent working knowledge of ticking tools and ITIL frameworks
Skills that will help you in the role
• Ability to work independently as well as within a team
• Ability to drive complex application recoveries.
• Ability to cover on call support and flexibility around working hours
• Proven Incident Management experience
Where will you be working PuneBe More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Purpose, Values and MindsetWe deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.EmpowerTrust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.ChallengeQuestion whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.DriveFocus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.,

Keyskills :
risk management frameworkpega prpcsql serverroot causerisk managementcomputer scienceconsumer bankingequipment supplyproduction supportapplication supportincident management