Applicants for People Operations Specialist

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 0% About the team It s an amazing opportunity to join a talented team of innovative and committed folks doing interesting work at the world s largest global provider dedicated to financial technology solutions! What you will be doing Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention. Provides support to employees and managers for transaction processing and life cycle event management in the systems self-service function. (e.g. transfers, promotions, employment separations, etc.). Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues. Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand. Ensures data quality and follows global data standards. Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner. Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics. Cultivates networks across a variety of functions and locations with the organization. Applies knowledge of employee orientation. Other related duties assigned as needed and should be comfortable working in Rotational Shifts. What you bring: Skill in use of People Office systems, preferably Workday Knowledge of People Office concepts, policies, and procedures Attention to detail and accuracy, excellent data entry, organizational and prioritization skills Excellent customer service, problem solving, and multi-tasking skills Ability to work in an organized manner and consistently follow-up on tasks Ability to work both independently and in a team environment Ability to maintain confidentiality Excellent oral and written communication skills Ability to interface with all levels of employees and effectively interact with various functional areas and facilities Ability to establish and maintain effective working relationships with employees, management, and clients Experience with customer support: customer, interactions, addressing escalations. What we offer you
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities
EDUCATION REQUIREMENTSHigh School Diploma or GED or the equivalent combination of education, training or work experience is preferable.FIS JOB LEVEL DESCRIPTIONDeveloping support level role. Basic skills with moderate level of proficiency. Assists in performing routine tasks associated with the People Office systems environment in accordance with detailed instructions. Generally, performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires a minimum two years experience in an office setting with some experience in a people office role.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
customer servicecustomer relationssalesqualityreportingdata entrylife cycledata qualitymusic makingservice level