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Application Support - 7+ Years

7.00 to 11.00 Years   Pune   15 Feb, 2022
Fidelity National Information Services, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 0% About the team Application Managed Services team provides application administration and monitoring support to the FIS products and client s and Payments business operations. What you will be doing :At FIS we are looking for an experienced AMS support engineer to join the team. The successful candidate will do FIS application s administration and monitoring to ensure applications are online and operating within expectations. What you will be doing: Provides technical support activities for a software production processing environment. Installs, maintains and supports application/source code and/or its components and subsystems including third party software. Detects, diagnoses and reports related problems. Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components. Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption. Creates and maintains complete documentation relative to the support of application software. Provides twenty-four hour support for applications and supporting software. Provides consultation to internal users with regard to software capabilities and use. Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.What you Bring: Requires a working knowledge of applications and utilities used by supported products Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems Ability to demonstrate interpersonal and teambuilding skills and manage conflict Ability to analyze and solve problems using learned techniques and tools including escalation practices General business skills, industry knowledge, financial management and planning skills Strong analytical, statistical and problem solving skills Ability to utilize judgment in decision making process and decisions related to job tasks Strong organizational skills and ability to handle multiple tasks and meet deadlines Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public What we offer you
    • An exciting opportunity be a part of World s Leading FinTech Product MNC
    • To be a part of vibrant team and to build up a career on core banking/payments domain
    • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents.
    • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
    Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
team buildingonline privacyproblem solvingmanaged servicestechnical supportcorrective actionsbehavioral trainingspectrum management

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