Application Support Analyst

Job Description

Job Title :-Application Support AnalystLocation: PuneAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Risk and Control ObjectiveEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.Working FlexiblyWe re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager and your request will be reviewed subject to business needs.Hybrid Working . BUK & BX All locationsWe are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date. Please discuss the detail of the working pattern options for the role with the hiring manager.Introduction:The Application Support Specialist will perform a critical role in GTSM Corporate with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries Own, maintain and track incidents and problems through their entire lifecycle Hands-on technical role, and should be able to work independently Manage the successful handover of change into the production environmentWhat will you be doing Level 2 incident management Participation in service reviews and post incident reviews Reviewing of Implementation Plans & Release Documentation Coordination, Support and Execution- during and post change implementation Input into service improvements and stability initiatives Investigation and coordination for closure in support of triage and major incident calls Analysis and closure for Capacity/Performance Management On the ground interface for business/change teams On call support and ad-hoc overtime as appropriate Maintain open and timely dialogue with relevant business, supplier and IT personnel, and Change the Bank development teamsWhat We re Looking For:-Experience in the following technologiesUnix/Linux, Oracle PL/SQL, TWS/Autosys Connect Direct, IBM MQSkills that will help you in the role:-Graduate degree preferred AppDynamics, Net cool, Geneos ITRS, ELK, Cloud & Wily Open source Kafka ITIL V3/V4 Knowledge of Payments Domain specific to Faster Payments/Instant Payments is a significant advantageWhere will you be working PuneBe More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, andBe More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Purpose, Values and MindsetWe deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution. IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.EmpowerTrust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.ChallengeQuestion whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.DriveFocus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.You must meet the following eligibility criteria:To apply, upload a copy of your updated resume on Taleo.#Software Engineering,

Keyskills :
risk management frameworkopen sourceconnect directrapid responserisk managementconsumer banking