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apply now for the post of Tech Support Analyst

5.00 to 0.00 Years   Pune   26 Jan, 2023
UBS Securities India Private Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    Do you have a knack for technology Are you at your best when supporting others We re looking for someone like that to: serve as Tech Support Analyst for the Business application support within Hoisting Services team face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams challenge the status quo and work to improve the support model used by the regional / global support teams provide incident, problem and event management according to ITIL standards ensure all capacity issues are addressed and applications are tested annually for Disaster Recovery provide environment planning and ensure all end-of-life technologies have a remediation plan assist with work driver and alert reduction efforts across the application portfolioYour teamYou ll be working in the Investment Banking Operations team called Hoisting Services IB Application Support. The HS Application Support covers both front-office and back-office functions. HS is chartered with ensuring stability of the production environment and is the gatekeeper that ensures that only properly tested and planned changes are implemented. Globally, the team is split into two groups; 1) the Level 2 Application Support group and 2) the Service Transition Team that provides Change and Release planning, deployment, and post implementation verification.HS IB Operations is a global team providing 24 * 5.5 support located in Tokyo,India, Singapore and US. They support highly critical back office functions such as settlement and confirmations, regulatory reporting, collateral valuations for various products within Investment Banking portfolio., Business skills: 5 years with an Investment Bank or financial institution working for a Level 2 support team Detailed knowledge of Securities settlement applications and relevant technologiesTechnical Skills solid Linux / Unix skills, Shell or Perl scripting experience and understand Autosys and MQ/EMS technologies solid experience in PL/SQL.Process and Soft Skills a natural ability to solve complex issues and lead complex technical projects solid stakeholder management and relationship skills a continuous improvement mindset with proven success in this area a complete understanding of the ITIL Service Framework (incident, problem, release and event management an effective team member who has worked in global model a confident communicator that can explain complex technical issues to non-technical and senior stakeholder audiences a proven incident & crisis manager with the ability to perform under pressure

Keyskills :
unixtroubleshootingcustomer relationsslainvestment banking operationsbanking operationsapplication supportregulatory reportingperl scriptingitilperl

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