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Job Description

Technical Support EngineerPosting Location : Location IN-PunePosting date 1 day ago(8/24/2022 9:09 AM)Job ID 95860 Workday ID R-025444 About the job The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us in Pune, India. In this role, you will provide technical support to field engineers, technicians, and product support associates who are diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, complex software, or networked or wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will report design, reliability, and maintenance problems or bugs to design engineering and software engineering teams. You may be involved in customer installation and training. As a Technical Support Engineer, you will provide support to customers and users where the offering is highly technical or sophisticated in nature. With applications offerings where the user is nontechnical, you will generally interact with product support associates and potentially the customers when the customers issues cannot be resolved directly by first-level associates. What you will do
• Provide technical support to our enterprise customers
• Work with our enterprise customers across the globe on a 24/7 basis, which will require you to work in different shifts periodically
• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
• Exceed customer expectations by providing outstanding customer service
• Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
• Contribute to the global Red Hat knowledge management system while working on customer issues
What you will bring
• 4+ years of Linux experience working in the enterprise sector; excellent administration skills
• Thorough knowledge of the Linux kernel, networking, and memory management
• Excellent troubleshooting skills; passion for problem-solving and investigation
• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
#LI-SM2 About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedDiversity, Equity & Inclusion at Red HatRed Hat s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Read our complete Statement of Commitment to Diversity, Equity, and InclusionCOVID-19 Community StandardsBeing a Red Hatter means caring for one another and taking steps to protect our colleagues, customers, partners, and communities, even as personal risk tolerances and country regulations vary.Red Hat continues to support vaccination against COVID-19 as one of the best steps we can take to contribute toward ending the pandemic and to keeping one another, our customers and partners, and our communities safe. Globally, our approach is to comply with vaccination or testing requirements in countries with them.Read Our COVID-19 Community StandardsEqual Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Visit the Equal Opportunity Employment PosterVisit the Pay Transparency and Nondiscrimination ProvisionRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.,

Keyskills :
networkingtroubleshootingreport designproblem solvingproduct support