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Asistant Manager

4.00 to 9.00 Years   Pune,Bangalore, Noida, Chennai, Hyderabad, Gurugram, Mumbai City, Delhi   28 Dec, 2024
MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED
Job LocationPune,Bangalore, Noida, Chennai, Hyderabad, Gurugram, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 6 - 14 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaHRTechnical / Process Training
EmploymentTypeFull-time

Job Description

    Key Responsibilities:1. Team Leadership & Supervision
    • Assist in managing and leading a team of employees, ensuring tasks and responsibilities are clearly defined and effectively executed.
    • Provide guidance, support, and coaching to team members to ensure optimal performance and professional development.
    • Motivate staff to meet performance targets and maintain high levels of morale and productivity.
    • Conduct performance evaluations, provide feedback, and assist in career development and training initiatives.
    2. Operational Support
    • Oversee daily operations of the department, ensuring that workflows are efficient and tasks are completed on time.
    • Identify opportunities for process improvements and contribute to the development and implementation of strategies to enhance productivity and service quality.
    • Ensure compliance with company policies, procedures, and industry regulations.
    3. Customer Service & Relationship Management
    • Ensure high standards of customer service by responding to customer inquiries, addressing concerns, and resolving issues in a timely manner.
    • Assist in maintaining strong relationships with key clients, vendors, or stakeholders.
    • Monitor customer satisfaction and work with the team to address any service delivery challenges.
    4. Budgeting & Financial Oversight
    • Assist in managing departmental budgets, ensuring that resources are allocated effectively to meet business needs.
    • Monitor expenditures, track financial performance, and report on variances to the department head or senior management.
    • Assist in identifying cost-saving opportunities while maintaining quality standards.
    5. Training & Development
    • Support the training and development of new and existing team members, ensuring they are equipped with the necessary knowledge and skills.
    • Assist in organizing regular training sessions, workshops, and other professional development opportunities.
    • Foster a culture of continuous learning and improvement within the team.
    6. Performance Monitoring & Reporting
    • Assist in tracking and analyzing performance metrics to measure team productivity, operational efficiency, and customer satisfaction.
    • Prepare and present regular performance reports to senior management, highlighting key performance indicators (KPIs), challenges, and achievements.
    • Take corrective actions as necessary to meet departmental or organizational goals.
    7. Problem Solving & Issue Resolution
    • Proactively identify and address operational issues, inefficiencies, or challenges.
    • Resolve employee conflicts, customer complaints, and any other operational issues in a fair and timely manner.
    • Collaborate with senior management to develop solutions to complex problems.
    8. Compliance & Risk Management
    • Ensure compliance with all relevant laws, regulations, and company policies, including safety, HR, and quality standards.
    • Assist in conducting audits, inspections, and other activities to ensure that operations remain compliant with internal and external requirements.
    9. Project Management
    • Assist in managing and executing special projects, ensuring they are completed on time, within budget, and to the required quality standards.
    • Coordinate with different departments and teams to ensure project milestones and goals are met.

Keyskills :
employee relationsmanpower managementattendance management

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