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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Short DescriptionAspect unified UIP Engineer || 6 to 9 years || PuneQualificationsAny full time graduationJob ResponsibilitiesRole: Aspect unified UIP EngineerExperience: 6 to 9 yearsLocation : PuneAspect Unified UIP Engineer L3 L2 Support Experience 5 7years Job location Mumbai or PuneKey skills Aspect WFM Technical Support and IT Infrastructure Management Functional skillsTechnical Support Contact Center Operations Customer Service Service Delivery Incident Change Management Job description User administration User creation deletion skill assignmentHandling all the issues related to the product Aspect Unified IP systemAspect Workforce Management Workforce Optimization Aspect Back Office optimizationAspect Quality Management Working on the Telephony Database Core Servers Redundant server issue online with customer and try to fix it asapHandling critical issue related to outbound IVR and inbound contact centers of Aspect Unified IP product Troubleshooting issue related to Aspect WFM Work Force ManagementEfficiently manage entire day to day activities covering wide functional areas include designing developing the workflow program debugging and troubleshooting of the applicationKRAs Excellent Problem solving skills with logical analysis and reasoning An effective communicator with good interpersonal analytical and people management skillsDemonstrated abilities in consulting demonstrations application installation implementationGathering customer requirements expectations preparing specifications solution demonstration as well as handling the solution designing for an effective service delivery Core CompetenceTechnical skills Problem solving skills with logical analysis and reasoningCall Centre Contact Centre Technology Aspect Unified IP 7 2 7 3 List Management etc SSL TLS Certificate conceptsWireshark Database Microsoft SQL Sybase Networking LAN SIP Data analytics Data miningDashboard and Reporting Designing IVR script as client requirement CTI integration Primary Skill CISCO IP Telephony Secondary Skill CISCO IP Telephony,
Keyskills :
bgp mpls ospf troubleshooting routers ciscoiptelephony contactcenteroperations dataanalytics technicalsupport changemanagement itinfrastructure peoplemanagement tinfrastructuremanagementiptelephony