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Assistant Food & Beverage Manager

3.00 to 4.00 Years   Pune   23 Mar, 2019
Marriott
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional Area&B Service
EmploymentTypeFull-time

Job Description

  • High school diploma or GED
  • 3 years experience in the food and beverage, culinary, or related professional area.
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
  • Assisting in Food and Beverage Operations
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employees concerns.
  • Uses coaching skills throughout the property.
  • Demonstrates self confidence, energy and enthusiasm.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Ensuring Exceptional Customer Service
  • Provides excellent customer service.
  • Responds quickly and proactively to guests concerns.
  • Understands the brands service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Follows up to ensure complaints have been addressed to the guests satisfaction.
  • Develops a relationship with all guests to build repeated clientele internally and externally.
  • Additional Responsibilities as Assigned
  • Complies with all corporate accounting procedures.
  • Assists GM as needed with annual Quality audit.
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Keyskills :
tallyservicemanagementmsofficerestaurantmanagementqualityoperationscustomerservicedataentryenglishadministrationenvironmentenergyateaccountingmaj

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