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Assistant Manager

3.00 to 5.00 Years   Pune   14 May, 2019
Vodafone
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
Industryelecom / ISP
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • Service Management Expe rience inIT Telco Operations environment
  • Incident & Service Request H andling
  • Execution of Recu rrent Tasks and Support Monitoring, scheduling jo bs and operations.
  • Coordination with Different teams
  • Needs to wor k in 24*7 supports.
  • Compliancy to internal and externa l guidelines, processes and policiesTeam performance/productivity KPIs
  • Hands on UNIX / Windows experience and famil iarity with SQL, Relational Databases and Web Servers.
  • Well-versed in IT IL standards for delivery of services
  • Pr ovide supports during business hours as per Market to support operations.
  • Provide suppo rt for all tasks carried out by the First line team.
  • Adhere to incident ma nagement procedur es.
  • First point of contact for the business teams.
  • C arry out BAU tasks across all applications
  • Attend t eam m eeting and Operations communication sessions as required.
  • Should able to put appropriate mon itoring and alerting capabilit ies in place for proactive systems management.
  • Performing problem management to permanent fix the issue
  • Health checks to ensurethe systems are running at optim um levels
  • Reporting on system issues
  • Suppor t Service Improvement Plan
  • Primary Skill:- fixed product knowledge
  • Fun ctional Skill : UNIX, SQL, Shell scripting
  • Others Skills: Communicati on Skills, Knowledg e of windows/Power Point/, Telecom billing domain knowledge , ITIL, Remedy tool
  • Must have 3-5 years of working experience in Tel ecom Billing Domain and Pr oduction Support.
  • Must have32 years of rel evant work experience in experti se area.
  • Telecom Domain Knowledge.
  • Knowledge of ITIL Processes and Pr oject Management methodologies.
  • Good knowledge of different applicat ion architecture,Remedy or Ot her Ticketing Tool , Monitoring tools.
  • MSc(IT),Bsc(IT),MCA,BCS,B Tech
,

Keyskills :
operationsdatabasestelecomeamfixscriptingsystemssalesmanagementsystembillingsqlbauervicerelationalofficeshellcustomer

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