| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Finance / Accounts / TaxOperations Management / Process Analysis |
| EmploymentType | Full-time |
"* Duties and Responsibilities - Daily / Monthly SLA Delivery as per defined matrix. Manage end to end escalations received from customers with 100% close-looping Work with Business and other functional teams to provide faster resolution Plan Capacity and forecast based on SLA trends and volume to achieve SLA s with the partner Optimise Productivity and improve Quality Conduct Audits to improve processes and reduce Complaints Escalation analysis and improvements, look at process re-engineering points to improve any gaps in processes Capture customer VOC on Social media and highlight to relevant stakeholders for improvement NPS Target achievement and delivery of actions to improve service , * Should have 3-4 years of experience in managing Experience and Service Prior experience in handling service processes and understanding customer needs Should be passionate about Customer Service and should have collaborative work style to engage with peers & colleagues across the company. Mortgage Customer Service experience will be preferred, however not a pre-requisite Should be a graduate preferably Should have Should have excellent communication skills along with strong presentation and data analytics skills. Self motivated and a self-starter. "
Keyskills :
dataanalytics customerservice serviceprocesses targetachievement communicationskills ollab ativew