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Assistant Manager Customer & Portal Supp

3.00 to 0.00 Years   Pune   10 Aug, 2022
Mahindra business & consulting services pvt ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Responsibilities & Key Deliverables Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Managing existing DMS platform Sales & Service Regular MIS & analytic reports Complaint Management & Resolution Performing requirements analysis. Documenting and communicating the results of efforts. Effectively communicating insights and plans to cross-functional team members and management. Working closely with Internal customer, Channel partners and Technology Team. Providing leadership, training, coaching, and guidance to End User Performing user acceptance testing. Managing Support resources and priorities. Experience A minimum of 3 years of experience in business analysis or Business role in Sales / Service. Industry Preferred Qualifications A bachelor s degree in engineering (IT Preferable) General Requirements
    • Preferable: Experience from Genset / Automobile industry
    • SQL
    • Competency in Microsoft applications including Word, Excel, and Outlook.
    • Excellent documentation skills.
    • Fundamental analytical and conceptual thinking skills
    • Experience creating detailed reports and giving presentations.
    • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
    Job Segment: Engineer, Engineering ,

Keyskills :
salesmisaccountstatbankingmusic makinguser acceptancechannel partnersbusiness analysiscomplaint managementmicrosoft applicationsdmswordexceltrainingbusinessanalysiscoaching

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