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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Roles and ResponsibilitiesManaging an average team size of 3 or more team leaders.Client, Customer & People Management. Drive Performance in the team to achieve KPIs. Manage the daily team activities and operations.Drive Team adherence and manage scheduling. Managing Escalations (Internal & External) Run reports & conduct a thorough analysis of the missed KPIs & draw an effective action plan.Drive Continuous Improvement projects by use of kaizen & Lean practices. Performance management and appraisals of the team. Conduct weekly reviews & present an action plan to the Management. Conduct one on one, skips with the team.Feedback and Coaching. Knowledge management for the team and quality control. Apply performance management strategies - action plans, BQ planning. Responsible for people/ employee career development.Education & Experience
Keyskills :
tat mis accounts numeracy independence banking sales communication demand self-confidence it usinessinformationserviceslibrary businessalignment prioritizeworkload organizationskills highdegreeofinitiative effectivecommunication easilyada