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Assistant Manager Training

1.00 to 4.00 Years   Pune   15 Nov, 2019
Hinduja Global Solutions Limited
Job LocationPune
EducationNot Mentioned
SalaryRs 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Roles and Responsibilities

  • Presentable with participant management skills. Need to have good presentation skills along with knowledge in adult learning principles (Preferably TTT certified)
  • Conducting communication, process, sales, essential skills training for new joiners and refresher trainings / Coaching.
  • To ensure the trainee come up the learning curve and are equipped with the skill sets required to handle live calls
  • Handhold the trainees during OJT phase to ensure their smooth transition into production environment
  • Handle all issues related to performance, behavior, punctuality, attendance and attrition within training and OJT phases
  • Conduct Job Knowledge Quiz for trainees and certified agents.
  • Adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client
  • Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters)
  • To be updated with the latest product updates and manage content ensuring implementation of updates on the floor. Followed by dip checks on implementation %

Keyskills :
numeracy sales it self-confidence mis accounts communication tat demand banking independence usinessinformationserviceslibrary easilyadaptable effectivecommunication prioritizeworkload commitmenttowardswork highdegreeofinitiative organiza

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