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ASSOCIATE CONSULTANT - Request Mgt

2.00 to 4.00 Years   Pune   10 Aug, 2022
Atos
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Apply now ASSOCIATE CONSULTANT - Request Mgt Publish Date: Aug 9, 2022Location:Pune, Maharashtra, IN-India Company: Atos About AtosAtos is a global leader in digital transformation with 107,000 employees and annual revenue of over 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Position Title : Request Manager : Roles and Responsibilities: Request manager Drive the delivery of requests. Manage the supply of updates/ additions/amendments for the service catalogue. When required provide additional notification and communication to the customer and interested parties on progress of request fulfilment. Ensure that request records are updated with all relevant and required information. Coordinate activities within their scope between suppliers, contractors, third parties, to ensure timely request fulfilment. Report on request management KPIs managing the delivery to agreed SLAs. Chair voice conferences as required to ensure that requests are resolved within SLA. Monitor the progress of all requests. Start escalation and initiate hierarchical escalation. Inform service management of trends in requests. Complete all activities detailed in request management checklists. Suggest improvement areas that falls within the scope of Request Management Periodic review of Request Management processesHere at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.Apply now,

Keyskills :
sqljavacustomer relationssapdocumentationhigh performance computingservice managementdigital transformationcacclouddesignsupplyinformrecordsresearchreligioneducationsuppliersethnicity

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