Associate Customer Support Representative

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Associate Customer Support Representative in Eaton s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it s in our values, part of our vision, and our clearly defined aspirational goals.This position will be based in Sales and Marketing center in Pune. The primary responsibility of this role is to enter Orders/ Quotes into ERP system. Manages customer orders/quotes/portals/schedules by maintaining accurate customer information, validating price, verifying order terms and conditions, confirming scheduling rules and entering shipment, quantity and date information. To drive customer focus through Order Entry, Quotes & Portal activities. Excel in Order Management at back end and support sites in enhancing front end customer support. This exciting role offers opportunity to:
• Manage work source which are Mailbox, Portals and SharePoint.
• Enters/process new orders from customers through order entry systems, with emphasis on error-free order management. Enters/process changes and cancellations from customers through order entry systems using established business rules.
• Maintains accurate and organized order files, order acknowledgments and customer contact Information.
• Proactively communicates in a timely manner with internal and external customers (optional) about order verification, order status, pricing and shipment status.
• Promotes customer satisfaction and achieves cycle time reduction through team-based problem
solving.
• Competency: High learning agility and able to analyze, adapt, understand complex requirements of Order management.
• Fosters an environment which promotes Eaton s goals and philosophy, encourages continuous improvement, and builds customer relationships
Qualifications
• Graduate/Post Graduate.
• Data entry skills, including proofreading
• MS Office (Outlook, Word, Excel, etc.)
• Phone skills and customer communication skills
• Keyboarding skills required typing and 10-key. Minimum speed 35 WPM
• Flexibility and ability to multi-task required.
• Mathematical skills
• Reasoning ability
• Problem Solving Skills
Yes! Because you are the one we are looking for, we hope to hear from you now!We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you ll find one thing in common. It all relies on power. That s why Eaton is dedicated to improving people s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We re ethical, passionate, accountable, efficient, transparent and we re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: Marketing Region: Asia Pacific Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position : No Does this position offer relocation : Relocation from within hiring country only Travel: No Eaton: Why work at Eaton CaptionsDisabled Transcript DisabledCaptionsGo back to previous menuDisabled DeutscheDE EnglishEN Espa olES Fran aisFR HindiHI ItalianoIT PolishPL Portugu sPT T rk eTR ZHPausePlay% buffered 00:0000:00UnmuteMuteSettingsExit fullscreenEnter fullscreenTranscript[gentle music] What I enjoy about working at Eaton the most is probably my interaction with so many different, great people from across the world. Eaton values diversity, so I get to work with people with different backgrounds and ideas, which at the end, lead to great and creative results. This is a company fundamentally that cares about people and that cares about how we do business. The culture really drew me in. The people genuinely care and wanna see each of us succeed and do well. And my manager has been very supportive from the day one about my development course. That shows Eatons commitment in my future. Eaton, as an organization, has a heart. And no matter where you go in the world, Eaton lives and loves in the communities in which it operates. Also, for the wellbeing initiatives that Eaton has here and helped me not only to improve my health, but my family quality of life. [gentle music]Video length: 78 seconds 1:18[gentle music] What I enjoy about working at Eaton the most is probably my interaction with so many different, great people from across the world. Eaton values diversity, so I get to work with people with different backgrounds and ideas, which at the end, lead to great and creative results. This is a company fundamentally that cares about people and that cares about how we do business. The culture really drew me in. The people genuinely care and wanna see each of us succeed and do well. And my manager has been very supportive from the day one about my development course. That shows Eatons commitment in my future. Eaton, as an organization, has a heart. And no matter where you go in the world, Eaton lives and loves in the communities in which it operates. Also, for the wellbeing initiatives that Eaton has here and helped me not only to improve my health, but my family quality of life. [gentle music]Life At EatonLife At Eaton,

Keyskills :
crmcustomer relationscycle time reductionmiscustomer service