Associate IT Operations Analyst

Job Description

Requires basic technical knowledge of theories, principles and concepts of IT operations. Works under instruction, guidance and direction from more senior team members. Performs routine technical assignments and uses existing procedures to apply to technical concepts to solve standard problems. Supports the configuration, installation, maintenance and upgrades of computer systems hardware and software. Supports file or system restoration implementing back-up procedures. Provides operational support for the organizations information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. Supports recovery procedures, scheduling and back-ups and monitors batch processes. Applies general knowledge of business and industry through education or experience. Performs structured work assignments in one or various job assignment(s). Responsible for output in specific work area to appropriate time and quality targets. Plans and prioritizes own work, and meets agreed timescales.The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.We are looking for IT Operations Analyst with the following technical skills

• Knowledge of Application Monitoring tools like AppDynamics
• Knowledge of Infra Monitoring tools like SCOM/OpsRAMP/PRTG
• Knowledge s Azure Cloud Platform
• Knowledge of Azure Monitor.
• Troubleshooting issues with Windows 2012/2016 servers.

• Knowledge of application deployment tools and deployment processes.
• Incident and change management process knowledge ITIL is preferred
• Good Understanding about Networking tools and Network related troubleshooting

• Good understanding on storage and backup administration
• Good Understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS Company Overview: Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applicationsPosition Overview:The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance
• ITIL experience and experience on Release and Build deployment experience
• Understanding of ticketing tools like Service Now and Jira

• Hands on Experience on Application Monitoring
• Devops unerstanding

Essential Duties and responsibilities:IT OperationsUses appropriate tools to monitor and troubleshoot Cloud based applications.Follow all the processes defined by theBusiness to ensure the expected outcomesApplication installation, management, upgrade and maintenance.Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability. Provide Feedback to dev andQa teams to follow the best application monitoring and ITIL processes.Maintain technical documentations Relationships and engagement:Implements Team engagement/ good communications with Team andrelevant stakeholders, for examplehandling of incidents; problems and issues; managingresolutions; change managementcorrective actions and lessons learnedcollection and dissemination of relevant information. Uses feedback from customers and stake holders for effective work relationship.Job Qualifications &ExperienceEducation:Preferred: Bachelors degree in ComputerScience,or a related fieldPreferred Domain Expertise Certificates depending on role:Az-900 certified is a plusAny MS Certification will add valueExperienceMore than 03 years IT ExperienceMore than 02years experience working with Cloud Application MonitoringOther Knowledge, Skills, Abilities or Certifications:Experience in monitoring services to Public Cloud (Azure)Soft Skills RequiredExcellent analytical and problem-solving abilitiesExcellent communication and presentation skillsStrong client-service orientationSound business acumen and strategic skills Excellent oral, written and interpersonal communication skills; including strong presentation skills.Strong client-service orientationA positive attitude and the ability to thrive in a collaborative environment.Outstanding organizational skillsAbility to collaborate effectively at all levels and functionsSeniority:Individual ContributorOther DutiesPerforms other duties as assigned by IT Manager,

Keyskills :
web serverscost savingsit operationsdrive resultsbusiness unitsbusiness acumenmonitoring toolsdatabase serverschange managementit infrastructurebusiness servicesoperational support