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Associate Operations (Helpdesk)

1.00 to 2.00 Years   Pune   06 Sep, 2023
TECKNOWLEDGE CONSULTANCY SERVICES
Job LocationPune
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaApplication Programming / MaintenanceFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Hi CandidateUrgent Requirement For Below PositionPosition - Associate Operations (Helpdesk)Job location: PuneQualification: B.com/ M com/ MBA FinanceExperience: 1 to 2 yearsSalary: Upto 5 LPA depending upon experience
    • Handle emails/phone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. Probe customers to understand problem using available tools to diagnose and resolve technical problems
    • Knowledge and experience of customer service practices
    • Related experience and training in troubleshooting and providing help desk support
    • Oral and written communication skills
    • Learning skills
    • Customer service orientation
    • Problem analysis
    • Problem-solving
    • Adaptability
    • Team interaction
    • Planning and organizing
    • Attention to detail
    • Stress tolerance
    • General awareness of computer systems, pc repair, and network management
    • Responsible for answering queries and addressing system and user issues in a timely and professional manner
    • Managing large amounts of inbound and outbound emails in a timely manner along with documentation and reports of overall HD flow
    • Understanding and proactively maintaining daily inflow of emails with performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk supports day-to-day role.
    • Monitor and respond quickly to incoming requests/queries relate to issues
    • Resourcefulness and quick-thinking nature to troubleshoot new and critical customer issues as they arise
    • Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders and time
    • Following up with customers to ensure full resolution of issues
    • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
    • Running reports to analyze common complaints and problems
    • identify and escalate situations requiring urgent attention
    • inform management of recurring problems
    • stay current with system information, changes and updates
    help update training manuals for new and revised updates in HD process

Keyskills :
mistaxmis reportsdata processinganalytical skillscompliance implementation

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