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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
CCNA Security or EquivalentResponsibility:Stakeholder Management: Adherence to customer security and compliance requirements.Ensure stated productivity requirements are met for the engagement.Inspect configuration and security devices log review.Review of standard operating procedures against support provided.Review the disaster recovery plan for good practices.Service Exceution: Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.Implementation of approved change requests in line with customer change management process.Responsible for incident life cycle following ITIL frame work as applicable.Adherence to customer communication etiquette.Assess security design for single points of failure.Project management:Review CSAT feedback and ensure timely implementation of corrective actions.Coordinate with resolver groups, vendors/carriers.Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.Effective floor Management.Process adherence:Participate in Critsit process to resolve the incident in a timely manner.Log and triage incidents.Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.Contribution to continuous service improvement plans (CSI).People Management:Continually assess skill level and provide intervention assistance.Contribute to and participate proactively in knowledge sharing sessions.Encourage team individuals to participate in organization innovation programs .Act as a buddy for new hires.Makes recommendations on R&R for team / individual achievement.Makes recommendations to team lead on team s performance rating.Knowledge Management:Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.Adherence to Organizational policies and processes (including Cognizant s security policies, LP, timelines etc).The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.,
Keyskills :
serviceimprovementplans standardoperatingprocedures standardoperatingprocedure newhires lifecycle cybersecurity isasterrecoverymanagement