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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
OS Administration1. Interface with other technology groups in issue / performance resolution2. Explain problem statement and reason for suspecting neighbouring / hosting environment/technology (such as RAID/storage)/product3. Associate in the testing process to isolate untill resolutionHardware & Networking1. Participate in capacity planning related NW and requirementMessaging Application - Server1. Perform restore jobs (such as mail/ mail box / db) following SOPs2. Perform jobs such as failover / failback under guidance / supervision3. Troubleshoot complex issues such as - database corruption, failure, performance issuesMessaging Application -Client1. Outlook rules and troubleshoot client end and free/busy issues.2. Configure rules and Calenders, configure extended calendars3. Customize (such as signature, meeting)Skype for Business1. Configure settings on the Lync/SFB clients2. Delete and recreate SFB profiles, troubleshoot client end sign-in issues.3. Monitor Service health and dashboard, monitor activity and usage reports4. Monitor call quality dashboard and resolve call quality issues5. Configure dial-in conferencing, meeting options, presence privacy mode, conference recording, federation etc.6. Troubleshoot network issues from application to PSTN gateway/mediation by using network monitor tools/logging tool.7. Enable and work on federation related issues.8. Design messaging solution encompassing Antivirus / antispamOffice 3651. Configure Office 365 workloads i.e Exchange online, Skype for Business, One Drive, Yammer.2. Migrate mailboxes with different migration approach i.e Cutover, Stage, Hybrid and 3rd party migration3. Create Office 365 tenant, configure and verify tenant Domain, DNS, MX, TXT,CNAME,SRV records.4. Ability to deployment and configuration ADFS and Azure AD Connect.Backup & Recovery1. Carry out root cause analysis in case of backup/restore failure2. Work with the respective groups in finding work around/permanent solutionEndpoint Security1. Troubleshooting issues caused due to endpoint security Technical Skillsa. OS Administration (P)b. Hardware & Networks (P)c. Messaging Application - Server (P)d. Messaging Application - Client (F)e. Skype for Business (F)f. Office 365 (P)g. Backup & recovery (P)h. Active Directory User Administration and Management (F)i. Endpoint Security (P)j. Mobility Servers (F)k. Collaboration Tools (F)Behavioural Skillsa. Email Communication, Presentation, Public Speaking (P)b. Strategic Thinking, Transactions Processing, Planning (F)c. Analytical Thinking, Scientific Temperament (F)d. Interpersonal Skills (F), Nurturing Relationships (F)e. Customer Service Orientation, Business Appreciation (F),
Keyskills :
audio masteringroot causecustomer service orientationoffice 365root cause analysiscall qualitypublic speakingtesting process