Associate Specialist

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleAssociate Specialist Associate Specialist, Legal Services - Privacy and Data Protection ServicesThe GBSC (Global Business Services Center) is the shared services organization for Mastercard. Consistent with the One LFI model, GBSC is partnering with the Law, Franchise and Integrity team to build a legal shared services function. The GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations headquartered in St. Louis, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries.The Specialist, Legal Services - Privacy and Data Protection Services will be part of a team of privacy legal specialists within the broader GBSC Legal Services team. This position will support Mastercard s integrated approach to privacy and data protection and be accountable for Data Subject Access Request management, and delivering positive customer experiences and efficient business results. Does the pursuit of excellence appeal to you Are you committed to customer service Do you enjoy solving legal and business problems Are you passionate about identifying and implementing process improvements If so, keep reading as this might be the perfect role for you.Role Understand complex global privacy and data protection laws, including the EU General Data Protection Regulation (GDPR), and apply legal concepts to business and data constructs and processes respond to Employee Data Access requests relating privacy and data protection Ensure that the strategic and excellent communication/response is drafted and communicated tSupport business and legal colleagues taking a privacy-by-design approach to ensure privacy compliance for all data driven products tDevelop intern personal skills and communication channels within the organization preserving the confidentiality at all times Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives tResponsible for identifying and monitoring risks and issues along with mitigation strategies to minimize negative impacts on project success and facilitate and influence interactions to deliver timely decision-making.tAll About You Must be a minimum LLB graduate; CIPP/E or any IAPP certification will be an added advantage; Strong privacy and data protection interest required, willingness to invest into getting up to speed with privacy and data protection laws globally quickly tLegal experience in privacy and data protection a plus, interactive technology, working experience on Data Subject Access request rights or data driven products preferred tKnowledge of US, European, Middle East, Africa, Asia Pacific, or other non-Indian legal systems a plus tFamiliarity with the financial services industry and payment processing industry, a plus. Excellent drafting skills, Advanced negotiation skills, hands on experience in strategically responding to Government /External communications, communicating with External Counsel if required and Senior leadership with the organization, tAbility to recognize when to escalate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts tSuperior time management, planning, and organizational skills; demonstrated ability to manage workloads involving tasks of varying priority and complexity Excellent legal and business acumen, strong analytical and problem-solving skills, attention to detail tAbility to collaborate with various types of stakeholders (business, lawyers, third parties such as vendors) Positive and energetic leadership skills with focus on efficiency and team building skills Excellent English language communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal contract terms Demonstrated strength in customer focused service orientation tProficient in Microsoft Word, Excel, Team, Power Point etc.COVID-19 Considerations We value the safety of each member of our community because we know we re all in this together. In many locations, which may change over time, we ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.About MastercardIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodationmastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
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