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Asst. Centre Manager Fitness Retail

2.00 to 7.00 Years   Pune   18 Apr, 2019
CareerzInn Placement Consultancy Pvt Ltd Hiring For Client of Careerz Inn
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
Industryports / Fitness
Functional AreaCustomer Service (Domestic)Sales / BD
EmploymentTypeFull-time

Job Description

Dear Candidates,Greetings !We are looking for the captioned role for a leading Fitness brand in India. Details below:What you must have:

  • Passion for fitness and healthy living
  • People management skills
  • Confidence
  • Good Communication skills (Proficiency in English)
  • Ability to motivate and lead people
  • Punctuality
  • Empathy
  • Customer centrism
  • High energy
  • Positive attitude
  • Eagerness to learn
  • Ability to resolve conflict
What you must do:
  • Managingcentreexperience and incremental enhancements
  • Timely Opening and Closing of thecentres
  • Ensure inventory of essentials, supplies and equipment, responsible for bothstocking and re-ordering (first-aid, stationary, water, towels etc.)
  • Ensuring optimal working ofcentrefixtures and fittings
  • Ensuring availability of lockers and storage
  • Ensuring availability of weights and fitness accessories
  • Ensuring maintenance for reusing the fitness gear and equipment
  • Managingclasses and workouts
  • Ensure trainer rostering and availability
  • Ensuring punctuality of trainers and classes
  • Ensuring WODs visibility for all Workouts
  • Ensure that all members mark their attendance
  • Handle latecomers as per SOP (depending on whether warm-up has beencompleted or otherwise)
  • Handle issues with respect to attendance, equipment and space availability
  • Customer interactions and troubleshooting
  • Interact with walk-ins and prospective clients
  • Take feedback from members and partners about classes and document the
  • same
  • Handle issues that may lead to consumer experience during or pre/post class
  • Centrefacility audits and inputs
  • Ensure that we do daily audits of thecentreand facility including all supplies andessentials
  • Share reports with the central team as per SOP for restocking and maintenance
  • Drive customer engagement and renewals
  • Develop a personal connect with the members (as per the culture document for
  • cult) and ensure they are engaged
  • Drive renewals through interactions over call/in-person
What you must ensure
  • NPS for thecentreat >70
  • Overall ratings from customers at > 3.6
  • Renewals from thecentreat >55% (R60)
  • Audit scores for SOP adherence and ambiance at 0.9+
  • BT ratings % at <=1%
Growth Path/Career Progression:
  • Assistant CM >> CM : 2 years
  • CM >> Regional Manager: 2 years
  • RegionalManager>> City Head
Pl connect with us at 9200091008 for any details.

Keyskills :
sportssalesoperationsenewalmanagementsalesstrategiesbusinessdevelopmentmarketingsupportservicecustomerexperiencemanagementdevelopmentcentremanagercustomerbusinessphysicaltrainingretentionmanagementcustomerengagementbranchsalesinventorypla

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