Asst. Manager - Outsourcing QA

Job Description

Role:TM Outsourcing QAPosition Title:Assistant Manager Outsourcing QADepartment:Quality AssuranceGrade/LevelM1Reporting To:Senior Manager Outsourcing QualityOrganisational Chart :[Text Box]Key Purpose of the Job (Position Summary)The incumbent is responsible for supporting the Implementation & adherence of Quality management system by all outsourcing partners by ensuring the process & product quality thereby improving the customer satisfaction.KEYPERFORMANCE AREAS
• Ensure implementation of QMS at respective outsourcing partners
• Ensure the Process and Product quality at all OS Vendors
• Adherence to Audit plan
• Reduction of ND at Outsourced vendors
• Reduction of Premature Claim at Outsourced Vendors
• Timely resolution of customer complaints
• Ensure implementation and completion of QIP projects at identified vendors as per plan.
• Ensure BIS certification of new SKUs and its renewal.
• Handle mould management in OS
• Participate in review of New Product Development at Outsourced vendors at respective gates
KEY ACTIVITIES & RESPONSIBILITIESPlanning
• Participate in ensuring implementation of the quality policy for the outsourced units, and ensure effective implementation of the same
• Guide the outsourced units for ensuring organization wide quality standards and internal process controls are implemented
Quality Systems
• Responsible for establishing process controls and systems for effective monitoring and improvement in quality levels at the outsourced units
• Support the implementation of quality systems and customer specific standards at the outsourcing partners end and monitor compliance to the same
• Identify areas of new defects and premature failures and take corrective actions
• Plan and conduct regular system/process audits at the outsourcing partners end for products, process and systems
• Maintain and ensure adherence to systems, controls and documentation procedures
• Ensure standardization of quality systems, in and periodically validate the systems and processes to ensure effectiveness
• Ensure various certifications and approvals are obtained by the outsourced units by effectively working to fulfill the requirements of certification agencies and customers
• Coordinate with Technology and R&D for support for the outsourced unit
Quality Processes and Inspection
• Ensure that tests and procedures are properly understood, carried out and evaluated by the inspection team and that product modifications are investigated if necessary.
• Identify non-conformances in the process and take corrective steps
• Ensure compliance to inspection schedule for raw materials and finished goods.
• Coordinate with external quality surveyor for inspection.
• Visit OE customer units to check samples and identify quality issues and provide feedback to the outsourced unit
• Define test norms and plan for testing (and retesting if required) at various labs and at the Outsourced units
• Provide inputs to the outsourced partners to set up the required testing facilities
• Monitor tests results to identify deviations and provide inputs for corrective actions
• Evaluate the technical competence of the outsourced units identified for Testing and ensure
Outsourcing partner Evaluation & Development:
• Assess vendor capability by auditing vendor processes and systems, plan for trial lot and check vendor performance
• Certify the vendor if the quality parameters are complied with
• Plan and initiate annual vendor evaluation process by reviewing compliance on quality and processes
• Facilitate implementation of quality standards at the vendors ends and assist them with Quality Certifications
• Visit / Audit suppliers to identify the opportunities for improvement in quality for the OS business
• Evaluate the Outsourced unit performance on a monthly basis on parameters like delivery, customer feedback, etc. and provide feedback and guidance to the suppliers for improvement
• Ensure timely implementation of quality standards and renewal of Quality Certifications for the outsourced units
Customer Complaints:
• Seek inputs from Customer Service team on quality of products from the outsourced units
• Analyze complaints and issues on quality of products from the outsourced units and take corrective/ preventive action
• Analyze premature claims and take necessary actions to address the same
• Support implementation of QIPs at the outsourced units based on feedback from customer complaints
Education and Experience RequiredEducation:B.Tech./ BE degree, with relevant certifications in Quality Systems and StandardsExperience:3 - 6 years,

Keyskills :
new product developmentquality management systemraw materialsproduct qualityquality systemscustomer servicequality standardsvendor evaluation