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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Finance / Accounts / Tax |
EmploymentType | Full-time |
Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3).While this is a remote position, we can not consider candidates that are not based in this region. You can find a detailed explanation in our Recruitment FAQs .At Hotjar, we re building Behavior Analytics software for businesses selling online. We make it easy for them to go beyond traditional web analytics and understand what users are really doing on their site.Reporting to Billing Support Lead, we re looking for a passionate Customer Support agent to join our billing team! Obsessing over our users is one of the key Hotjar values, so you ll help us continue to deliver outstanding billing and account management support to our customers.You will take care of hundreds of Hotjar customers every week, via chat and email, to ensure they get the reactive support they need to be successful using our product. You ll also work on billing and account management-related projects to evolve our customer experience, reporting back insights to our Product teams, and keep our documentation updated as the tool evolves.You ll be an enthusiastic problem solver, with a keen desire to keep going until the issue is solved. Your customer empathy will come through in your writing style and great tone of voice. You ll be comfortable adapting quickly and openly to changes, and keen to always learn and apply these insights to your work - with failures an inevitable part of your experiments.This is a great opportunity for someone who loves helping people and is looking to further their career in a customer-facing role.You will:
Keyskills :
writing skillsaccount managementmusic makingweb analyticscustomer supportmarket research