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BMC IT Service Management (ITSM) SW/Application Tech Support Practitioner

6.00 to 8.00 Years   Pune   16 Feb, 2021
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :9
  • Work Experience :6-8 years
  • Must Have Skills :BMC IT Service Management (ITSM)
  • Good To Have Skills :No Technology Specialization
      • Key Responsibilities : a: Strong knowledge of the Remedy logs analysis to troubleshoot the issue b: Strong understanding of ITSM Foundation data and understanding of potential impact on foundation data changes c: Drive Automation and Service Improvement towards Value Added Services to the client
      • Technical Experience : a: Strong Technical Admin Development skills on multiple BMC Remedy Modules Incident, Problem, Change, Request, Configuration/CMDB, Knowledge, BMC Discovery Multi cloud Azure/AWS, BMC Atrium Orchestrator b: BMC Remedy SME with strong knowledge of platform and support functions c: Driving the team for Support excellence with Automation Service Improvements d: Act as internal escalation source in case team members need assistance
      • Professional Attributes : a: Willing to work in 24x7 Support Morning, Afternoon and Night Shifts b: On Call Support Weekends c: Good verbal/written communication skills
      • Educational Qualification : a: any degree
    • Additional Information : NA
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Keyskills :
value added servicesit service managementbmc remedyservice managementatrium orchestratorservice improvementcommunication skills

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