Business Process Support Associate

Job Description

Job Description Youre a friendly, self-motivated service professional who takes pride in delivering WOW service and delighting stakeholders and business partners. You truly enjoy helping others and feel tremendous satisfaction each time you resolve an internal problem. You thrive in an environment that encourages you to grow and to take ownership of everything you do. Gain invaluable skills: Well help you advance your career with training and on-the-job experience that strengthens your communications, business, operations and leadership capabilities. As a member of our BPS Team, youll work side by side with Managers and Leadership Team, with many opportunities for valuable learning and mentoring. Our Client is seeking a BPS Assistant there Pune Operations Centre: Youll be part of the business process support team reporting directly to our Operations Strategist work closely with various business teams and the Director of Strategic Planning & Project Management, Operations. Your deliverables will be around creation and maintenance of products, products attributes, purchase orders, etc. assigned by the teams business partners. Our ideal BPS Assistant is: Entrepreneurial-driven: Youre always striving to achieve better resultsnever satisfied with good enough. You look for opportunities to improve our process or procedures. Self-managed: You take the initiative to do whats needed; solve problems; follow up on all promised tasks; and continuously improve your results. Team-oriented: you enjoy being part of a close-knit work team and helping co-workers succeed. Organized: You will be organized and efficient to be able to contact all vendors regarding all open purchase orders for shipping status updates and be able to follow up with the vendors who havent responded. Calm under pressure: You know how to soothe a frustrated colleague and transform a negative experience into a positive brand win. You handle multiple demands and extra-busy workdays without losing your focus or cool. Essential Duties and Responsibilities: Contacting vendors for Shipping status of all open Purchase Orders-replenishment, fill in orders, new products, HFC orders Negotiating expedited shipping with vendors. Updating expected arrival dates in system and update shipping in HFC log Updating product status for new styles in system when lived Creating lists for product living dates Updating various admin reports. Communicate with various departments concerning process workflow and due dates. Interact with assorted divisions to determine best work practices.Required Candidate profileRequired SkillsDetail oriented person who can perform varied tasks with minimal errors.Organized with good time management skills, manage multiple priorities, strong follow-up skills and able to meet tight deadlines.Be able to work with different computer applications.Strong decision making and analytical abilities.Communication skills- Excellent writing & grammar skills with good verbal communication in English.Ability to work in a high pace, group environment.Proven work ethic and team player mentality.Willingness to work in flexible shifts including night shifts (6pm to 3am) and overtime if needed.Required Experience2 - 3 years of experience working in a business operations support role.Experience using various Internet browsers.Professional phone communications.Sound Microsoft Office experience.Good working knowledge and exposure using Ms Excel for data comparison and analysis.Candidate should have experience building relationship with vendors and holding them accountable for committed timelines when needed.Candidate should have a fool proof systematic approach in following up with stakeholders as needed to get things done.,

Keyskills :
technicalsupport customerrelations banking microsoftaccess requirements followingup timemanagement purchaseorders microsoftoffice businessprocess managementskills projectmanagement strategicplanning businessoperations systematicapproach ver