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Candidate for- Manager - Credit Operations

3.00 to 4.00 Years   Pune   14 Nov, 2022
Bajaj Finserv Lending Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    * Duties and Responsibilities - LA s Achievements: Responsible to 100% QA for Same PAN/Mobile multiple cust ID Responsible to get the error cases cleared (Linking PAN removal and Mobile removal) Ensure 100% accuracy in data KPI Achievements: QA Completion TAT As per SAL Defined QA Correction : 100% (As per eligible field list) Accuracy 100% * Major Challenges - Currently this position is handling below processes o Same PAN multi cust ID (Data QA trice in month) o Same Mobile multi cust ID (Data QA trice in month) * Key Decisions / Dimensions - Process changes: This position will look after QA process related to multile customer IDs 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work IT/PMO team: For any projects new platform or to fix operational challenges system bugs Branch Ops: To discuss process changes branch training to reduce the errors. Biz Partner Managing the process through biz partner External Clients Roles you need to interact with outside the organization to enable success in your day to day work Rural Shores and Cogent 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) Adherence of ops process as per the guidelines Zero complaints Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: (including self and manager) - 2 Number of Direct Reports: 0 Number of Indirect Reports:0 Number of Outsourced employees:25 Number of locations: 0 Number of products: All PLCS Products , * Duties and Responsibilities: System UAT and process implementation for 2WL product Monitor the quality and TAT of Loan processing for 2WL product Ensure 100% QA for cases processed by branch as per agreed SLA Ensure timely QC of loan QA error correction for 100% cases with the help of branch Maintain Accuracy and TAT Experience and Expertise Graduate Degree, 3-4 year s experience in lending business. Applicant should be well versed with various MS Excel knowledge High degree of passion and self-belief Collaborative work style to engage with peers & colleagues in other functions across the company Exceptionally high motivational levels and a self-starter. Should have good command over English language with good written and verbal communication Should possess the below skill sets: - Relationship Management skills, - Excellent Communication & Interpersonal Skills, - Negotiation Skills & influencing skills, - Analytical & Problem Solving skills

Keyskills :
external clientscollaborative workinterpersonal skillsmanagement skillserror correctionverbal communicationproblem solvingnegotiation skills

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