Candidate for Manager - Credit Operations

Job Description

* Duties and Responsibilities - Duties and Responsibilities: Daily effective partner management & guidance towards Goals/KPI`s. Exhibited & demonstrated the daily activities of Service SLA`s with partner/managed the centre. Manage & developing day to day activities of Service Centre`s Engaging & Liaison with various with various teams such as Banking/Backoffice/Service etc. Analysis and reporting day to day relevant MIS to all stakeholder`s. Evaluate & implement new process to deliver fair customer outcomes and business efficacy. Communication /new process downloads to partner teams. Hands- on expertise of CRM application`s. Applicant should be well versed with MS Excel & Power Point Knowledge. Collaborative work style to engage with peers & colleagues in other functions across the company. Should possess the below skills sets:- Team Management Skills - Relationship Management Skills Excellent Communication & Interpersonal Skill Negotiation skills Influencing Skills Analytical & Problem Solving Skills. Improve Service SLA`s/KPI`s along with partner team. Real time management & tracking daily performance of partner effectively. Identify areas of improvement within System / process & Partner efficacy to deliver better customer experience across customer life cycle Management for ongoing basis and through regular structured approach. Generate unique ideas / share best practice within industry & bench marking with other similar industry. Ensure process rigor and controllership. ( Audit Mechanism & Corporate Audits Adherence) Candidate Should be able to understand Non- Voice Contact center operation. Ex: Email Response Business NPS Dispute Cross selling IVR Knowledge will be added advantage Ex: Social Media Expertise/Voice/Email would be a good combination. Understanding of current processes and propose refinement from time to time Experience and Expertise MBA/Post Graduate / Graduate Degree. 4-7 years of experience in business operations with 3+ years in Service Operations. An effective communicator with exceptional partner management skills with ability to relate to people at all levels of business and management. Assess potential business risks and develop mitigation plans. Understanding call center matrices and factors that impacts them. Ensuring highest levels of employee relationship motivation & engagement to drive results & high levels of employee satisfaction. A good team player to handle partner and achieve the set target. High degree of passion and self-belief. Collaborative work style to engage with peers & colleagues in other functions across the company. High motivational levels and a self-starter. , * Duties and Responsibilities: Daily effective partner management & guidance towards Goals/KPI`s. Exhibited & demonstrated the daily activities of Service SLA`s with partner/managed the centre. Manage & developing day to day activities of Service Centre`s Engaging & Liaison with various with various teams such as Banking/Backoffice/Service etc. Analysis and reporting day to day relevant MIS to all stakeholder`s. Evaluate & implement new process to deliver fair customer outcomes and business efficacy. Communication /new process downloads to partner teams. Hands- on expertise of CRM application`s. Applicant should be well versed with MS Excel & Power Point Knowledge. Collaborative work style to engage with peers & colleagues in other functions across the company. Should possess the below skills sets:- Team Management Skills, - Relationship Management Skills, Excellent Communication & Interpersonal Skill, Negotiation skills , Influencing Skills , Analytical & Problem Solving Skills. Improve Service SLA`s/KPI`s along with partner team. Real time management & tracking daily performance of partner effectively. Identify areas of improvement within System / process & Partner efficacy to deliver better customer experience across customer life cycle Management for ongoing basis and through regular structured approach. Generate unique ideas / share best practice within industry & bench marking with other similar industry. Ensure process rigor and controllership. ( Audit Mechanism & Corporate Audits Adherence) Candidate Should be able to understand Non- Voice Contact center operation. Ex: Email Response Business, NPS, Dispute, Cross selling, IVR Knowledge will be added advantage Ex: Social Media Expertise/Voice/Email would be a good combination. Understanding of current processes and propose refinement from time to time Experience and Expertise MBA/Post Graduate / Graduate Degree. 4-7 years of experience in business operations with 3+ years in Service Operations. An effective communicator with exceptional partner management skills with ability to relate to people at all levels of business and management. Assess potential business risks and develop mitigation plans. Understanding call center matrices and factors that impacts them. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. A good team player to handle partner and achieve the set target. High degree of passion and self-belief. Collaborative work style to engage with peers & colleagues in other functions across the company. High motivational levels and a self-starter.

Keyskills :
customer life cycle managementteam management skillsenvironmental impact assessmentlife cyclesocial mediacross sellingdrive resultscontact centerteam management