Claims Analyst

Job Description

*The Customer Quality Analyst will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.Develops understanding of customer expectations and requirements for qualityContributes and supports closing action plans for customer quality issues including product, supply chain or process related.Uses Customer Centric metrics to prioritize customer quality issuesWith supervision, develops external relationships and supports developing external quality communications.Contributes to process improvement efforts as a team member, *SkillsAction oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins product specific methodologies to determine the assignable cause within appropriate time constraintsProblem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a project ).Education, Licenses, CertificationsBachelors degree or equivalent experience requiredThis position may require licensing for compliance with export controls or sanctions regulations.ExperienceRelevant work experienceExperience Level: 2 4 years of previous customers service experience preferredEnsures that customers Quality and Pricing claims are handled and solution provided to the customers along with identifying areas of improvement within the parts distribution environment. Acts as customer contact for the handling of customer issues and providing solutions within stipulated timeframeProvide after sales support to customer and handle grievances with respect to quality issues of engine parts like damages/logistical issues/Customer Service errors/ Pricing errorsAnalyses the type of error leading to quality issues within the value chain of parts distribution and assigns area of responsibility to the concerned teamsLiaises with Warehouse inbound and outbound teams, planning & materials teams, Quality Engineers and Supplier Quality Teams to ensure prompt, accurate and timely disposition of claimsPossess general understanding of logistics, transportation and warehousing processesProactively communicates to assigned customer base regarding claims disposition and claim specific informationWorks towards customer delight by resolving issues within the allocated time frameParticipates in continuous improvement projectsTHIS ROLE IS US SHIFT ROLE (NIGHT SHIFT)Language : Candidate should be capable to fluently communicate (Speak/Write/Listen) in SpanishTechnical Skills Should have General understanding of Warehousing processes, order entry processes, transportation and material planning processes. Should have knowledge of excel and should be comfortable with using ERP systemsResult oriented and customer centric approach- Must connect with customers and understand their needs, should have strong ability to multitask and prioritize based on customer demands to achieve desired resultsFoster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints.Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.

Keyskills :
customer relationsinsurancequalityslaauditingafter sales supportsupply chainsales supportprocess qualityproblem solvingproduct qualityexport controlssupplier qualityquality analysis