| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
What Are Our Desired Skills and Capabilities
5+ years of experience as Salesforce Support Engineer
Must be Salesforce Certified Administrator, Platform App builder
Knowledge of CPQ and DocuSign required
Experience in User Management and other administrator skills
Strong knowledge of Salesforce platform services, data and security model
Expertise in Data Tools such as Dataloader
Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, SVN
Experience leading support teams
Willingness to work in 24x5 shift and oncall support availability
Bachelor s degree or equivalent
Salesforce Administrator knowledge
Salesforce Lightning
Process Builder, Workflows, Validations etc.
User Mangement, Roles, Profiles, Sharing Rules and other security concepts
Data Tools such as Dataloader
Environment management activities such as refreshes, data masking etc.
Strong communication skills
Attention to details
What Are We Looking for in This Role
5-8 years of experience in Salesforce Administration, Support, Development
Excellent Salesforce administrative skills.
Experience with Integration between Force.com and various systems, platforms, and data migration (Mulesoft, Dataloader, etc.)
Experience with external application integration through SOAP and REST APIs and troubleshooting integration issues.
Examine SFDC error and debug logs for any surprises.
Ability to understand existing Apex classes, triggers, Lightning and VisualForce although advanced coding skills are not required.
Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.
Knowledge of CPQ and DocuSign required
Should be ready for 24*5 Support Project (Working in shifts)
Manage all technical communication between the support team and client
Resolve Salesforce issue tickets and actively participate in Outage bridge meetings.
Develop support Knowledgebase to be used by the support team
Provide great customer service for users across the organization in response to reported issues in the production environment.
Incident and service request ticket creation, updating and closure. Familiarity with an incident tracking application such as HP Service Manager.
Experience with remote access tools for troubleshooting issues with end users.
Phone support skills for interactions with internal and external customers when needed.
Ability to handle multiple priorities and adjust workflow accordingly, including triaging incidents during shift.
Monitor for alerts, failures or problems. Update daily shift logs. Creation of and transmission of daily and ad hoc reports.
Maintains database tables, manages system configuration, and creates reports and templates.
Creates and run scheduled reports, adhoc reports and customized analytical reports.
Salesforce.com related admin responsibilities such as system configuration and data migration/manipulation.
Strong knowledge of Salesforce platform services, data and security model
What Are We Looking For in This Role
Minimum Qualifications
Preferred Qualifications
Keyskills :
sqlsql serverjavajavascriptcustomer relationshandle multiple prioritiesstrong communication skillsdata loaderdata maskingclient serversystem designremote accessdata migrationuser managementcustomer servicecomputer sciencesoftware industry