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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Our innovations have changed the world and we re just getting started. Come be part of it. Search our jobs Keywords Cloud Delivery EngineerLocation Pune, IndiaCompany Overview:Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations in healthcare, telecommunications, automotive, financial services, retail, and more to create stronger relationships and better experiences for their customers. The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT. Job Summary:Summary:You will be a contributing member of the Infrastructure Engineering team within the Global Technology Solutions group. The team is responsible for the design, build and continuous improvement of the public core services, virtualization and storage platforms as well as foundational services such as AD and DNS. We are looking for eager, energetic individuals that are capable of supporting virtualization, storage and identity & access management platforms in a hybrid cloud environment. Responsibilities: Document all relevant material related to the infrastructure systems, design, configuration, support and processes Use tools and automation to improve operational processes Ability to pursue aggressive development and expansion of new shared services Perform post-resolution problem analysis on major incidents Monitor, test, collect and analyze system performance and keep metrics up to date Identifies key barriers/core problems and applies problem-solving skills in order to deal creatively with complex situations Participate in 24/7 on call support rotation Manage day to day escalations Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securingQualifications Number of Years of Work Experience: 5 Required Skills: Strong troubleshooting skills in complex environments Ability to establish new standards for quality, performance or productivity Ability to efficiently prioritize and organize competing work demands with little oversight. Team Player with communication, organizational, and strong interpersonal skills. Self-motivated, with keen attention to detail and excellent judgment skills. Must be able to work in a team environment with a can do attitude capable of overcoming difficult challenges. Security first, proactive mindset Experience in scripting & automation Experience with Vmware and Azure virtualization platforms Experience with an ITSM tool such as RemedyForce, ServiceNow. High level of security environment knowledge and the ability to manage security baselines across the entire environment Linux Windows Preferred Skills:Veeam, EMC Education: BS Additional Information:Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Keyskills :
itsm bonus email go azure cloud it roubleshootingskills financialservices artificialintelligence dataprivacy problemsolving problemanalysis identityaccessmanagement technologysolutions itinfrastructure communityimpact continuousimprovemen