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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: RRF004457 Job Title: Cloud Solution Consultant Category: The Cloud Solution Consultant has responsibility of understanding the customer requirement and design an optimal solution based on their requirements. You will support the sales team in driving cloud migration strategies for our customers by demonstrating the right Cloud solution set, migration strategies along with tools and techniques to drive the change. Accelerate cloud adoption in strategic accounts by providing deep technical expertise, aligned to Industry and our capabilities Works closely with various business groups and clients within the business lines to understand the problems, improve collaboration and seek opportunities to drive Contact Center solutions in relevant areas of business. Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions Preparation of customer documentation and the corresponding offer documents Presentations of the solution concepts to customers / partners at management level Translates high level business goals into results, through cross functional collaboration, strategic planning, and alignment of resources Develops Statement Of Works with clear scope definition, effort and timeline estimate. Collaborates with delivery team to build POC s based on customer needs. Bilingual - English and Dutch 10 + years of Experience designing customer experiences (CX) for the AI enabled contact center at the enterprise level At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area. Strong understanding of leading Contact Center tools and technologies Relevant experience with Contact center as a Service (CCaaS) Experience deploying CX technologies in more than one industry. Understanding of Contact Center trends and future state technologies and their applicability to business processes Ability to define NexGen Contact Center Blueprint, Virtualization, Security and Regulatory Compliance direction Proven track record of strong verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams across the world Good technical comprehension and excellent communication skills. Experience communicating with highly technical requirements, and translating highly technical topics to business teams. Experience, desire and comfort to build and work with teams located across many locations The ideal candidate will at least have a Bachelors degree in a technical field (e.g. Computer Science, Engineering). Masters highly desired. Key Skills: Cloud Solution Location: UNI Required Experience: Min 8 yrs Positions: 1 Contact Person: Meghna Brahmbhatt Email ID: meghna.brahmbhatt@servion.com,
Keyskills :
salessapconsultingproject managementcustomer relationscontact centercomputer sciencequality assurancedata presentationstrategic planningpresentation skillssolution consultingregulatory compliance