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Cloud Support Engineer

3.00 to 5.00 Years   Pune   16 Apr, 2020
optymyze
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

This is you.

  • Accountable - You take control of your responsibilities to meet deliverables and focus on the quality of your work.
  • Analytical - You are excellent at problem- solving , detail orientation , and diagnostic abilities.
  • Communicative - You have superior oral and written communication skills and work successfully with global teams.
  • Passionate - You are strongly invested in your work and you re confident when sharing the results of your efforts.
  • Independent - You need little direction to feel motivated to accomplish something , and you are resourceful when faced with unfamiliar tasks.
  • Diligent - You persevere when faced with obstacles and commit to seeing things all the way through.
Qualifications

This is what you ve done.

  • Troubleshooting - You will work with various Cloud Services groups in troubleshooting software support issues escalated to Cloud level .
  • Product Support - You have supported a 24/7 global support environment including weekends and holidays.
  • Process Improvement - You will be monitoring alerts for OS , database , storage , application and infrastructure to keep track of problems proactively.
  • Continuous Learning - You will be responsible for creating procedures and documentation regarding the Known issue , root cause analysis and action plan for monitoring alerts.
  • Best Practices - Provide feedback to development and deployment teams to fix configuration issues long term. Submit requirements to Cloud tools team if there is a need to add new monitors.
  • Smart - you have 3 - 5 years of experience working under Linux environment and have excellent knowledge of Java Application Servers and AWS.
,

Keyskills :
troubleshooting networking lan operatingsystems switches rootcauseanalysis rootcause productsupport softwaresupport processimprovement applicationservers communicationskills writtencommunication softwaretroubleshooting os java root linux

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