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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
* Duties and Responsibilities - We are seeking a Lead who can set up and manage captive call centre Sales (first of its kind in BFL) for B2C PMG. The role involves setting up a captive call centre, drive sales numbers, daily data management, developing sales strategy in line with product strategy and recommending improvements to systems and processes for improved process efficiency. This role requires in-depth knowledge of CC operations with all round technical expertise, drive to deliver sales numbers and product strategies simultaneously. He/She needs to establish and maintain professional networks with subject matter experts managing holistic CC development. Strong empowerment, entrepreneurship and self drive is a must. Responsibilities: Set up and manage captive call centre Sales (first of its kind in BFL) End to end ownership of setting up technical and admin infra, team hiring, co-designing people s policies etc for the internal call centre Identify opportunities to drive sales and revenue with PMG s existing product suite and seize opportunities to upsell services Leverage data and insights gathered in CC to recommend and influence process improved opportunities Meet daily quantitative (sales numbers) and qualitative (business metrics) targets achieving overall productivity, service standards and quality objectives Oversee the entire sales and service process ensuring and facilitating effective team communication and collaboration Work proactively with credit, risk, product, COE and tech across the organization to resolve critical process issues in a timely manner Create and maintain case management records of daily problems and remedial actions taken Fulfil document requirements & technical design between various internal & external teams Able to seek out new problems, develop & implement solutions with a strong sense of ownership Evaluate and improve delivery practices and techniques Strong drive to deliver business numbers, project delivery and domain experience , * 1. Master degree from Premier Institute 2. At least 5 years experience in banking domain 3. In-depth knowledge of CC operations with all round technical expertise 4. Understands credit assessment environment and financial product execution 5. A passion for how to use agile and lean practices to improve the speed and quality of delivery 6. Exceptionally high motivational levels and a self -tarter 7. Strong Problem-solving ability 8. Ability to influence peers and other individuals who are not direct reports 9. Strong communication and presentation skills
Keyskills :
salesmarketing business developmentsubject matter experts call centersales strategy data managementtechnical design