Colleague Support Engineer I

Job Description

VMware seeks a motivated Desktop Engineer, based in Pune, who possesses an excellent customer service attitude, a great deal of creativeness in troubleshooting and problem solving, and who is ready to help maintain our desktop infrastructure. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/ Tower Server, hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e- mail) in a timely and accurate fashion, and provide end- user assistance where required.Job Functions: Pick support tickets through Vmware IT ticketing tool within defined SLA to provide technical resolution EPS Engineer is responsible for delivering Keep The Light On (KTLO) tasks and Project related initiatives Provide Level 1/ 2 support to VMware employee related End User Services (EUS) technologies as applicable (Endpoint, Unified Collaboration and Client Engineering) Build, Install and configure end user hardware for New Hires and hardware refresh Provide support related to Windows, MAC and Linux OS issues encountered on end users primary and secondary hardware Provide on- going operational support for OS releases and upgrades, service pack installations, bug fixes, mandatory system security patching and updates Performance monitoring, tuning for all end- user systems using SCCM and Airwatch Supporting Handheld devices on different mobility platforms IOS, Android and Windows Serve as escalation support to help desk organization to resolve EUS issues as reported by the end- users EPS Engineer is expected to troubleshoot problem areas in person, via phone and remote assistance tool (Bomgar, Remote Assistance, RDP, Telnet and SSH). Identify threats and risks on end- user hardware using security applications and ensure network security against Spyware, Adware and, Virus and Trojans. Responsible for maintaining end- user hardware as per IT Security and Compliance Proactively maintain Asset and Store inventory management Engage with peers from other technology support groups to deliver required solutions Work closely with EPS Leads to ensure SLAs are maintained across team Mentor engineers at P1 and P2 level on technical issues Be active participants for all EUS Projects and deliveries Engage in creating KB articles and Tech- Talks Engineer will be completely responsible of the IT related issues in the site. Basics of network and telecom to be able to support respective team when they need help remotely. Qualifications: Minimum 2/ 3 years IT experience Minimum 2/ 3 years experience supporting Microsoft technologies Must have knowledge of OS Platforms Windows, MAC and Linux Must have knowledge of PC hardware architecture and latest technologies Must have knowledge of enterprise EUS applications, ( MS Office 2016, O365, VPN , EPO and Patch management application) Must have knowledge of hardware encryption and backup solutions for end- users Must have good understanding of other IT disciplines, (Telecom, Messaging, Collaborations tools Share point, One Drive, S4B, SCCM, Airwatch MDM and Laptop management) Experience with VMWs virtualization products VSphere, Horizon View, Workspace One, Fusion/ Workstation is a big plus Proven Customer Service skills and excellent interpersonal skills Excellent written and oral communication Education: Minimum 3- year Degree/ Diploma in Computer Science or related field ITIL Foundation V3 Preferred candidates will have Microsoft certifications (MCSA, MCSE) 7 Building Blocks for an Engineering Culture of Continuous Innovation 7 Building Blocks for an Engineering Culture of Continuous In.Forging Ahead on Southeast Asia s Cloud Journey Forging Ahead on Southeast Asia s Cloud JourneyVMware Radius.How Network Visibility Helps Solve 3 of IT s Biggest Problems How Network Visibility Helps Solve 3 of IT s Biggest Problems.How Much TrustVMware Radius.Are you interested in staying up- to- date on the latest career opportunities, recruiting events, and company news at VMware VMware CareerHub is the place for you to do just that.,

Keyskills :
troubleshooting lan operatingsystems switches msoffice newhires itsecurity pchardware problemsolving userassistance customerservice computerscience etw king supp tgroups netw ksecurity patchmanage