Community Operations Specialist

Job Description

Function and Role

TraceLink is seeking an experienced Community Operations Specialist to join our rapidly growing global marketing team. Being a market-facing thought leader and solution innovator for our customers and the industry is fundamental to the DNA of TraceLink. Not simply an online social community, our global community of customers, partners and other TraceLink network members is a crucial part of our current and future success in driving ideas and building successful business relationships.

Reporting to the Industry Marketing VP, this position will be based in our Pune, India Office. This is an incredible opportunity for someone with strong communication, networking and analytical skills to help build the world s most powerful community of business and technical leaders in global life sciences. Strong in interpersonal skills, the successful candidate also has a strong interest and ability to provide excellent operational management of our community and its members. Owning the day-to-day operations of this vibrant, diverse community, you will also have a keen handle of the pulse of the community, its information needs and the trends going on across the membership. This is a very hands-on, impactful role within the organization and you will work closely with a broadly cross-functional team encompassing Marketing, Sales, Solutions, Services and Product Management members from across TraceLink s global organization.

Responsibilities:

• Manage the daily operation of the TraceLink Cloud Community (member management, communications) through Marketo and online platforms
• Manage Community content, including meeting materials and landing pages where key Community information lives
• Be a key face of TraceLink with the Community through strong connections and vibrant conversations with Community members
• Identify potential Community building programs and content that help to drive growth of both membership and engagement
• Monitor Community activities and engagement, reporting on metrics and KPIs while identifying issues and trends among membership
• Act as a key go-to person for Community members, monitoring and responding to questions, comments and feedback from Community members in a timely manner
• Analyze Community programs and operations against industry best practices, recommending changes and optimizations where appropriate
• Establish close working relationships with key stakeholders from across the TraceLink organization to ensure Community programs and communications are effectively executed

Skills and Experience

• 3 years working with Marketo (or related) marketing operations systems
• Experience managing and growing business communities (B2B or B2C) strongly desired
• Hands-on experience implementing and managing community platforms strongly desired
• Experience launching community initiatives (e.g. interactive forums, ongoing engagement programs, establishing community ambassadors)
• Ability to identity, track and analyze relevant community membership metrics based on business needs
• Ability to synthesize and interpret community engagement and interaction patterns to highlight current performance and future opportunities
• Familiarity with global community networks and multi-market community needs beneficial
• Clear knowledge of online marketing and marketing channels best practices
• Strong communication skills, both written and verbal
• Highly motivated, business focused, and flexible - demonstrating abilities to execute on comprehensive plans and show results with attention to detail
• Strong teams skills with demonstrated enthusiasm and ability to work in highly cross-functional, globally diverse organizations
• Self-starter who can act independently and drive programs from conception to implementation with minimal oversight.
• BA/MS degree or equivalent

Keyskills :
customerservice customerrelations sales quality reporting strongcommunicationskills supplychain lifesciences landingpages cloudmarketing onlinemarketing globalmarketing onlineplatforms analyticalskills productmanagement communitybuilding