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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Consultant, Support EngineerThis position will involve the person to support a portfolio of RAGE, CORA & AI projects from POCs and Pilots to large scale implementations for various clients. Understand overall solution design along with each specific technical implementation. The desired candidate should be a good customer advocate, and have the following proficiencies: Incident, Change and Release Management methodologies, good analytical skills, process attitude, ability to deep dive into issues, recognize process challenges and prioritize improvement areas. The capability to develop constructive relationships and handle internal and external partners.ResponsibilitiesEffective interaction with business/clients on regular support updates/issuesBalancing critical issue calls and maintaining SLAs, attending change advisory meetings, implementation meetings, transitions calls etc.Critical issue management experience with client/internally on the issuesTakes intensified calls , provide timely updates on SEV1/SEV2Communicate to leadership on issue/outages impacting business and operations,Co-ordinate & communicate with business, operationsCompletely be responsible for the issue and resolve and bring it to completion for closureHandle the relationship with all partners, run infrastructure and software on a regular basis during upgrades and patchesShould work on automating the Software Release, Data Migration and Infrastructure provisioning.Experience, in supporting financial applications, credit/loan platforms.Experience troubleshooting web applications and good hold on SQL (SQL Server).Ability to balance clients expertly during all interfaces.Off shore support with rolling shifts in ESTQualificationsMinimum qualificationsGraduate/ Post GraduatePreferred qualificationsOutstanding verbal and written communication skills, outstanding customer service and interpersonal skillsGood understanding of how web applications works.Good technical and analytical skills.Shown ability to function in a proactive environment.Should excel in a fast-paced, agile environment where critical thinking and good issue solving skills are required for success.Innovative thinker who is positive, proactive, and readily accepts change.Prefer knowledge of automation scriptingKnowledge of automation/ DevOps and monitoring tools such as Jenkins, Puppet, APM, etc. would be a valueBE/ B tech. / MCA / MSc. / BSc,
Keyskills :
operatingsystems networking sqlserver troubleshooting solutiondesign customerservice switches posting customerfocus monitoringtools microsoftsqlserver lan datamigration microsoftexcel iversityinclusion