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Customer Care Specialist

3.00 to 0.00 Years   Pune   12 Jul, 2022
Veritas Technologies
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    About VERITASVeritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.Veritas supports 500 data sources, 150 storage targets, 50 clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.Veritas Customer Success is responsible for ensuring that Veritas customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.What you will be doing:
    • Serve as the first point of contact for Customers and Partners for general queries relating to licensing, entitlement, portal access, and technical support.
    • Quickly respond to customer calls, web cases, emails and chats.
    • Deliver a high level of service and provide prompt resolution to ensure customer satisfaction
    • Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
    • Adhere to defined case handling processes and use appropriate reference materials and internal knowledge documents efficiently.
    • Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
    • Build and maintain customer relationships in support of Customer Onboarding and Customer retention
    • Facilitate a positive and productive team environment
    What skills, experience and education you need as a team member to succeed:
    • Graduation in any discipline is a MUST
    • Minimum of 3 years Customer Service experience (or equivalent experience) and there is no maximum limit for number of years of experience
    • Excellent English business communication skills (Read, Write and Speak)
    • Experience in working in 24x7 environment is a must
    • Experience in Software and Technology industry is preferred
    • Experience in customer relationship management tools is preferred
    • Experience in Enterprise Resource Planning tools such as Oracle is preferred
    • Ability to quickly respond, efficiently manage time and multitasking
    • Ability to explain complex ideas in simple terms
    • Problem solving skills and meticulously work across cross function teams to resolve customer issues
    • Proficiency in Microsoft Office Suite
    At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested Then apply and find out more about #TeamVTAS!,

Keyskills :
business processsalescustomer relationship managementtechnical supportroot causecustomer supportfortune 500customer servicebusiness communication skills

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