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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BDCustomer Care Executive |
| EmploymentType | Full-time |
About VERITASVeritas vision is to enable organizations to thrive in this new world of digital business.Did you know that the International Data Corporation (IDC) predicts that data will double every 2 years, reaching 44 zetabytes by 2020 Thats more bytes than gallons of water in the ocean and an exponentially growing problem for businesses. Veritas helps organizations harness the power of their data & turn it into actionable insights.We believe information is everything! Data is an organizations digital currency; a critical business asset that is growing in value. We are the only company that provides a data management platform to address the core challenge of accessing, managing, and analyzing all of their data, no matter where it is, in real time - allowing organizations to truly maximize the value of their data.Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.What you will be doing:Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Veritas products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution.Quickly respond to customer calls, web cases, emails and chats.Deliver a high level of service and provide prompt resolution to ensure customer satisfactionSupport ongoing customer retention activities, including researching what may be the root cause of a customer issue or problemAssist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed.Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents.Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty.Facilitate a positive and productive team environment.Leverage collaboration as a tool to solve business and customer problems.What skills, experience and education you need as a team member to succeed:Minimum of 2 years Customer Service experience (or equivalent experience).Experience in or strong interest in the Software and Technology industry preferred.Experience in customer relationship management tools such as Salesforce.com is preferred.Experience in Enterprise Resource Planning tools such as Oracle is preferred.Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities.Excellent business communication skills (spoken and written)Advanced problem solving/troubleshooting skills.Ability to explain complex ideas in simple terms.Proficiency in Microsoft Office Suite.,
Keyskills :
customerservice businessprocess sales businesscommunicationskills enterpriseresourceplanning customerrelationshipmanagement rootcause businessunits datamanagement ustomersupp technicalsupp