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Customer Experience Specialist

Fresher   Pune, Bangalore   06 Aug, 2025
Job LocationPune, Bangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job descriptionJob Title:Senior Process Executive Customer Support (International Voice) - International Banking & Retirement ProcessLocation:Bangalore and PuneExperience Required:04 yearsEmployment Type:Full-TimeQualification:Any full-time graduateKey Responsibilities: Handle and resolve client issues via inboundcalls. Demonstrateexcellent communication skillsand professionalism. Work in247 shifts(including US shift timings) from office (no hybrid). Applyanalytical and problem-solving skillsto understand and resolve customer issues independently. Be proactive and respectful of customer time. Must be able to cross sell, Up sell banking, retirement && investment products Ensure optimum customer delight Ensurequick thinking and ownershipof customer problems. Manage time effectively to ensure every customer interaction adds value.Mandatory Requirements: Strong verbal and written communication in English. Willingness to worknight shiftsand undergoclient-specific training. 100% work-from-office (WFO); no remote or hybrid options.Preferred Qualifications: Additional certifications incustomer serviceorcommunication skills. Prior experience ininternational voice processis a plus.What in it for you 1) Purpose and Impact2) Learning && Growth3) Culture of Care4) Collaboration && Inclusivity5) Values-Driven Environment6) Recognition && MeritocracyCome and be a part of an entity where together we thrive with continuous improvement && innovation.**Please do help share this within your network, peer groups && fraternity for wider reach.Role:Customer Success,Service && Operations - OtherIndustry Type:BPM / BPODepartment:Customer Success,Service && OperationsEmployment Type:Full Time, PermanentRole Category:Customer Success, Service && Operations - OtherEducationAny GraduateContact: Veera-hidden_mobile

Keyskills :
voicecustomerinternational call centerbpocustomer serviceinternationalvoice process

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