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Customer Service Associate

0.00 to 2.00 Years   Pune   17 Apr, 2023
Ara Resources Private Limited
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    • About The Company:ARAs client is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. They are driven by the excitement of building technologies, inventing products, and providing services that change lives. They embrace new ways of doing things, make decisions quickly, and are not afraid to fail. They have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, They research and develop new technologies from them on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Their mission is to be Earths most customer-centric company. Their actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
    • The Role:Customer Service AssociateKey Responsibilities:
      • As a Customer Service Associate the person is a critical part of our mission to deliver timely, accurate and professional customer service to all our customers.
      • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
      • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
    • Skills Required:
      • Good Communication written & Verbal skills.
      • Qualification- Any Graduates/ Undergraduates
      • Experience- 6 months into international voice process
      • Shifts- Rotational.
      • 5 days (WFO), 2 Rotational weekly offs.
      • Action oriented, self-disciplined and organized
      • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
      • Ability to communicate clearly with both internal and external customers
      • Good comprehension skills - ability to clearly understand and address customer issues appropriately
      • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
      • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
      • Good typing skills.
    • Qualifications & Experience:
      • Any Graduates/ Undergraduates
      • Experience- 6 month minimum into international voice process

Keyskills :
customer careinternational bpointernational call center

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