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Customer Service Associate - International Voice Process.

0.00 to 3.00 Years   Pune   14 May, 2023
Ara Resources Private Limited
Job LocationPune
EducationNot Mentioned
SalaryRs 2.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    About Client:ARAs Client is the worlds most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - It continues to grow and evolve as a world-class e-commerce platform. Its evolution from Web site to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to research and develop technology that improves the lives of shoppers and sellers around the world.About Role: The Customer Service Associate is a critical part of our Clients mission to deliver timely, accurate, and professional customer service to all of their customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Roles and Responsibilities
    • Deliver timely, accurate, and professional customer service to all our customers.
    • Assist customers in expediting orders and correcting post-sales problems.
    • Communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
    Desired Candidate Profile
    • Good Communication written & Verbal skills.
    • Action-oriented, self-disciplined, and organized
    • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
    • Ability to communicate clearly with both internal and external customers
    • Good comprehension skills - the ability to clearly understand and address customer issues appropriately
    • Good composition skills - the ability to compose grammatically correct, concise, and accurate written responses
    • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
    • Good typing skills.
    • Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
    • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
    • Should ensure a Work-like environment with no disturbance during work hours.
    Qualification & experience:The minimum qualification is 10 + 2. Any graduate/ PG is eligibleMinimum 6 months of work experience (any domain experience) can apply.Perks and Benefits:
    • Salary: 280000 to 420900 Lakh per annum (Basis relevant work experience)
    • Night shift allowance INR 150 / Night
    • Internet Allowance INR 1250 per month (Eligible for work-from-home associates)
    • Sodexo Benefit INR 1100 per month
    • Transport Allowance INR 4000 per month (Eligible for work from office employees)
    • Health Insurance Benefit 5 LPA
    • Overtime Allowance
    • Leave Policy - 39 days of leaves (SL, CL, EL & Opt leave) in a calendar year apart from your weeks off
    Shift: For the International voice process it will be the Night shift- US shift (9 hours rotational night shift with 2 rotational consecutive weekly off)Location: Pune (Currently Remote/WFA for Pune Candidates)For the Rest of Maharashtra (WFH) You can complete your interview in the comfort of your home.

Keyskills :
voice processinternational bpointernational call center

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